Sena Bluetooth - Motorcycle Bluetooth Communication Systems

Discussion in 'Vendors' started by SenaBluetooth, Mar 18, 2014.

  1. beefcake morris

    beefcake morris Been here awhile

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    Hello Sena,

    Can you let me know if this is the best way to Connect 4 Bluetooth Units and 2 30K Mesh

    Participants: A. Nick 30k B. Danny 20S C. Scott 20S D. Chris 10U F. Ernie 10U E. Mark 30K


    Step 1

    A.Nick and B.Danny, hold center gray button down till the light flashes red and says intercom paring, then release center gray button.

    Step 2

    A.Nick or B.Danny presses center gray button once, Nick and Danny will be connected. (wait few seconds)


    Step 3

    B.Danny and C. Scott hold center gray button down till the light flashes red and says intercom paring, then release center gray button.

    Step 4

    B.Danny or C. Scott presses center gray button once, Danny and Scott will be connected. (wait few seconds)


    Step 5

    C. Scott and D. Chris hold center gray button down till the light flashes red and says intercom paring, then release center gray button.

    Step 6

    C. Scott or D. Chris presses center gray button once, Scott and Chris will be connected. (wait few seconds)


    Step 7

    B. Danny presses center gray button once. (wait few seconds)


    Step 8

    A. Nick presses center gray button once. (wait few seconds)


    Step 9

    F. Ernie and E. Mark, hold center gray button down till the light flashes red and says intercom paring, then release center gray button.

    Step 10

    F.Erine or E.Mark presses center gray button once, Ernie and Mark will be connected. (wait few seconds)


    Step 11

    A.Nick and E. Mark turn on Mesh Network, which will bring (Nick, Danny, Scott, Chris) together with (Ernie and Mark)
  2. SenaBluetooth

    SenaBluetooth Motorcycle Bluetooth

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    The antenna for the 20S was for improving the Bluetooth connection between the headset and any device it is paired to. For the 20S EVO, the antenna was re-designed to be internal and became the "fin". The 30K has 2 antennas. The flip up antenna is for all of the Mesh Intercom features and the internal antenna is for all of the Bluetooth features.




    GPS directions from a smartphone will not be heard while you're talking over the intercom because the phone is using a Bluetooth profile called A2DP (Advanced Audio Distribution Profile) for that type of audio. It is the same Bluetooth profile that is used whenever you are listening to music from your phone. The SMH10 has a priority list of which higher level functions will interrupt lower level functions. The intercom has a higher priority than A2DP which means that whenever the intercom is active then it will interrupt music and GPS app directions, which is why you don't hear GPS directions from your phone while talking with a passenger or your friends.

    As for the other issues, it is recommended to update the firmware through the Sena Device Manager, which can downloaded for Windows and Mac computers from our website, then perform a Factory Reset and a Fault Reset, remove the SMH10 from the list of Bluetooth devices on your phone then pair the two back together again after placing the headset into Mobile Phone Pairing mode.




    We are currently making adjustments to our upcoming camera family lineup so we do not currently have a release date for the 10C EVO.



    The SMH10 and the 10U for the Schuberth C3/C3 Pro each are optimized to support a total of 4 Bluetooth intercom connections. If you connect more than 4 headsets all together (2 10Us + 3 SMH10s) then the intercom becomes less and less stable and that is when issues occur. Secondly, we currently have products that support rider to rider (or rider to passenger) intercom which are the SMH5, 3S series and the upcoming SF2 which only allow you to communicate with 1 other person.
  3. Yakima

    Yakima NC 700

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    I've got the smh5 mainly for the FM radio, which I use almost daily. Wondering if there's any way I can rig a simple antenna (i.e. a wire dangling six inches from the headset to acquire and keep a fairly weak signal.)
  4. SenaBluetooth

    SenaBluetooth Motorcycle Bluetooth

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    You can do all of those steps and it would work to have both groups communicate with each other using the bridging feature of the Mesh Intercom on the 30K to make it look like this:

    (Chris <-BT-> Scott <-BT-> Danny <-BT-> Nick) <---Mesh---> (Mark <-BT-> Ernie)

    Where you would have a group of 4 headsets connected together over Mesh Intercom with a group of 2 headsets.


    But a more optimized way would be:

    (Danny <-BT-> Nick <-BT-> Scott ) <---Mesh---> (Chris <-BT-> Mark <-BT-> Ernie)

    Where you would have a group of 3 headsets connected together over Mesh Intercom with another group of 3 headsets.

    1. Danny and Scott each pair to Nick over Bluetooth Intercom.
    2. Chris and Ernie each pair to Mark over Bluetooth Intercom.
    3. Nick and Mark start Mesh Intercom and bring both groups together.
    Mark4931 and beefcake morris like this.
  5. SenaBluetooth

    SenaBluetooth Motorcycle Bluetooth

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    The antenna for the FM radio is in the wiring for the right speaker so it is best to extend it by running the wiring over the top of the inside of the helmet.
    ajrider likes this.
  6. ajrider

    ajrider Adventurer

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    Hi Sena,

    Thanks for taking the time to post on this public forum! It's good to see manufacturers getting out and mixing with their customers.

    i was wondering if you can please assist me in regarding to some information I'm trying to find out.

    I am having issues with the 20S, with lots of static and popcorn noise when I'm connecting to 3 or 4 users. Having been a satisfied customer for years using the SMH10 - we never had this issues. (The SMH10's work flawlessly for us). After searching numbers threads and different forums I'm seeing similar reports by 20S users. It would appear as though the 20S have quality issues when connecting with more than 2 users at the same time.

    I was wondering if you are able to advise if the 20S-EVO has had similar reports from users, or whether we should expect better results with the 20S-EVO if we were to remove 20S from our group and upgrade to the EVO model?

    Thanks
  7. ratbags

    ratbags Adventurer

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    Thanks Sena for your response---"The SMH10 and the 10U for the Schuberth C3/C3 Pro each are optimized to support a total of 4 Bluetooth intercom connections. If you connect more than 4 headsets all together (2 10Us + 3 SMH10s) then the intercom becomes less and less stable and that is when issues occur. Secondly, we currently have products that support rider to rider (or rider to passenger) intercom which are the SMH5, 3S series and the upcoming SF2 which only allow you to communicate with 1 other person." One, we were never trying to hook up more than three of these at once---guess it could have been worse. Secondly, you should tell people of problems before they purchase something with the intent of it working properly instead of answering back (many dollars later) and suggesting a different model. Sounds like I'm not the only one with issues.
  8. slartidbartfast

    slartidbartfast Love those blue pipes

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    Thanks for taking the time to respond - Much appreciated.

    Odd that I managed to get the GPS/Phone to cut in over the intercom on one ride but not on others. I can live without that if I have to. Can I make a suggestion to add some priority options if not too tricky to implement in a future firmware upgrade.

    I'll give that a try although I think I did after the last upgrade and it made no difference. I expect the issue is with the phone but I have not been able to find a setting for sidetone or mic mute or anything else that might fix the problem.
  9. Yossarian™

    Yossarian™ Deputy Cultural Attaché

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    Dear Sena representative:

    My 20S has an issue; the jog dial gets stuck in the depressed position; it does not always spring back. Unit is well out of warranty.

    Is there anything that I can do as an end user to try to fix this problem? If not, is there any way I can purchase just a new head unit without the clamp and accessories?
  10. Plawa

    Plawa dןǝɥ puǝs

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    Been there.. I tried to disassemble the unit to see if I can clean it however the dial/button itself is an enclosed part and there's nothing you can do to fix it, plus in the process I've lost a couple of the small plastic tabs that hold the large plastic dial. Don't bother.
  11. slartidbartfast

    slartidbartfast Love those blue pipes

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    Just bought a pair of 10S'. I am very pleased to report they fit in the old SMH-10 mounts so I don't have to go back and upgrade several extra helmets. They do everything the SMH-10's did, only better. Plus they have FM radio, handle dual cellphones, group intercom, handlebar remote and the phone configuration app. For the price, I am very disappointed they don't do 8-way intercom or support configuring a group via the app - I suppose it's Sena's way of not overlapping 100% with the 20S' capabilities. The price difference is miniscule, however, and if it weren't for the mounts, I would have bought the 20's.
  12. ajrider

    ajrider Adventurer

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    Don't be disappointed. If the 10s, do 4 way intercom clearly that's far better than doing 4 way intercom poorly plus another 4 way intercom extremely poorly!

    Thanks for the feedback. Maybe 10s's is what I should be checking out.

    Have you used them whilst connected up with 3 other people. (ie, used the full 4 way intercom)?
  13. slartidbartfast

    slartidbartfast Love those blue pipes

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    Not yet - Will be taking a trip with a bunch of guys using one of my old SMH-10's, two of us with the new 10S and a few old and new 20's this coming weekend. We managed to get 6 or 7 people all linked up when all we had was SMH-10's. Have also done that with mostly 20's but for some reason, if you have 2 SMH-10's connected via a network of 20's it breaks down and everything becomes garbled every few minutes. If the SMH-10s are connected together and only one of them connected to the 20's it's usually ok. Hopefully this assortment will work well together.
  14. ajrider

    ajrider Adventurer

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    Thanks for the clarification. I'll be real interested to see what happens when you have 3 or 4, as just having 2 linked up seems to work well regardless of the model. The real test comes when you add a 3rd or 4th into the mix.

    SMH10's have worked flawlessly for me as well. Please keep us posted.
  15. StuartV

    StuartV Motorcyclist

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    I've had my SMH-10s since 2011 or 2012. I can't remember now for sure. But, mine are still working just fine.

    I have done a fair amount of riding with mine where we had 3 or 4 people all linked together and they have always worked well for us.

    Back in the old days, my club standardized on the old Chatterbox units. There were times when we would have 10(-ish) riders in a group, all using them. That is when I learned that I really don't have any desire for any kind of setup that links that many people together at once. Even though the technology is way better now - e.g. with a PackTalk setup, you won't have the issue of someone's VOX keying up from the wind and preventing everyone from being able to talk - there will always be the fact that in a group of 10 people riding, SOMEONE is always going to want to talk TOO damn much. Someone will always be wanting to crack a joke or chatter or whatever. Being able to participate in that kind of groupspeak might appeal to some - but not me.

    I like having my Senas so that we can do things like say "let's stop for gas" or figure out where to eat when rolling into a town or whatever. But, I have no use for being part of an 8 or 10-way packtalk. If the group is that big, my feeling is that things need to be a bit more organized regarding when gas stops are happening and where the group is stopping to eat anyway. An 8 or 10-way conversation about where to eat is not how I want to spend my time on a ride.

    Mostly, I want to just listen to good tunes as I roll down the road. Not carry on conversations with the people I'm riding with. We can talk when we stop.
  16. mgarrett

    mgarrett How far to Murphy?

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    I had a similar issue some years ago with an old Garmin GPS, the on/off switch. I used a single drop of silicone spray lube (sprayed it on a nail, let it run to the tip and drip till only a small drop was left). It was like magic, the button stopped sticking and I used the GPS for a few more years till the screen crapped out. Don't know if it will help your situation but might be work a try if nothing else works before laying out the cash for a new unit.
    16VGTIDave and StuartV like this.
  17. voltsxamps

    voltsxamps Advolturer

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    Hello Sena (or fellow inmate),

    I occasionally have a passenger or ride with one or two other riders.

    I am mostly interested in listening to GPS directions from my iPhone X and music in the background. Being able to communicate with others is secondary but would be nice to have from time to time. I also have a Solo S2 cordless radar detector that I could make BT using a 3.5mm adapter that I’d like to pair up.

    The unit I am most interested in is a Sena 10U for Arai as I want to keep wind noise to a minimum. Before I pull the trigger on one (or two), is there a newer version expected this year with an updated Bluetooth protocol?
  18. huron52

    huron52 Been here awhile

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    At 40 pages pardon me but the answer maybe already asked and answered but here goes.....l like my 10U still trying to figure out the remote but what bugs me the most is the short life of the batteries charge. Start riding at 7ish in the morning shutting it off at lunch it goes still goes dead around 4. Is there a fix?
  19. woodzrider

    woodzrider Long timer

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    Hi Sena, My wife and I ride a 2 rider ATV (not a side by side) along with a group of other atvs. I would like to get a bluetooth comm setup for us and possibly some others in our group. I think it would make for a better experience without having to yell at each other. We both ha iphone 6's and wear
    Bell full face helmets(one is an older moto6 and one is a moto9. Which product would you recommend as I know nothing about these. Is there an issue with wind noise or the boom mics fitting these helmets?
    Thanks
  20. Yossarian™

    Yossarian™ Deputy Cultural Attaché

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    According to Sena, the user is not to replace the battery. Sena would have you buy a new unit.