Spot device - price hike letter - call to get it all for $85

Discussion in 'Mapping & Navigation' started by FastHotWheels, May 1, 2018.

  1. FastHotWheels

    FastHotWheels Chris Dempsey

    Joined:
    Feb 5, 2006
    Oddometer:
    61
    Location:
    Livermore CA
    So each year my spot price seems to go up, just a little with no notice, or I miss the notice.
    I have had the service for 5 years
    This morning spot released a price hike letter, for continuously making network upgrades?
    I could be wrong but I think they lease this satellite time not own it?
    Anyway, it's $24.99 a year upcharge on top of your service, so I thought it was worth a call.

    I called and asked to discontinue service, they asked why I stated the price hike and more options on the market. They offered the service for $85 a year, not bad for a quick call.

    Ok it was not a quick call, 30min first call just to be told they were getting to many calls and could not take my request, but the second call in the afternoon was only 10min totall.

    I still decided to discontinue service with Spot and will move over to an InReach but might be worth a call if your keeping the service!
    #1
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  2. swiss-happy

    swiss-happy Happy Joe

    Joined:
    Aug 7, 2012
    Oddometer:
    878
    Location:
    Switzerland
    Can you explain why SPOT or similar service is so important to you (and others) while we can get a download of the route anyway afterwards from the GPS?

    Is real-time tracking so important or just a good-to-have feature?
    Are you a secret agent from IMF?


    Sent from my MI MAX using Tapatalk
    #2
  3. Menhir

    Menhir Adventurer

    Joined:
    Mar 11, 2017
    Oddometer:
    81
    It stops being funny when it starts being you. :-)

    I can only speak for myself, but I rarely bother looking at my route after I've completed it, other than to double-check that the device is indeed working correctly...So let's not make the assumption that a SPOT is a vanity toy.

    I usually travel alone, and often go hiking alone if the opportunity presents itself. Several years ago I snapped my quadriceps tendon and was unable to walk and in great pain. My dog was with me, but he couldn't dial the phone. Luckily I wasn't in a very remote area and someone came across me lying on the ground (It turned out to be a nurse who was going fishing on her day off). I wondered what would have happened if I were on a remote trail with no cellular service and something similar happened. That was one big event that caused me to buy a tracker.

    The SPOT and other trackers have a great Wife Approval Factor. While I'm far away on some merry adventure, she appreciates the opportunity to check in to see where I'm at when I send the "I'm OK" messages from time to time, the "I've arrived" messages that let her know I've reached that evening's campsite. My wife is not a big worrier, but when I ask her if she wanted me to renew the service, she said "yes." If she's happy, I'm happy.

    I suppose I could tell you if I'm some sort of secret agent. But then I'd have to kill you. :chace

    :-)
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  4. 9Realms

    9Realms Drawn in by the complex plot

    Joined:
    Jul 23, 2010
    Oddometer:
    4,796
    Location:
    Central Mn
    They are handy to have, but like the OP, I terminated my service awhile back when they continually snuck prices up, and then when you reach that day where you call to discontinue service, they reply that you would have had to do that 45 days ago as they need "notice" to terminate. So, they get you on the way out the door if you sharply decide to leave.

    Yes, real-time tracking can be handy, as it works from satellite and not cellular if you need to hit the help button, or just want to chirp out a pre-determined message to a few people or family that you are just fine, probably out of cell range, on track and having fun. They had a good product, but the fees and the way they implemented them got old.

    Does Switzerland somehow have better cell service ?

    I'm a big fan of the hot cocoa you guys produce and the amazing knives. :D

    neider.jpg
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  5. swiss-happy

    swiss-happy Happy Joe

    Joined:
    Aug 7, 2012
    Oddometer:
    878
    Location:
    Switzerland
    TBH last weekend I was at a remote part of the Swiss mountains and a small mistake could mean I am over the cliff face.
    Then I thought how would I get help or be rescued.
    We have great cell coverage all over but I didn't check my handy at that route.



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    [​IMG]
    #5
  6. FastHotWheels

    FastHotWheels Chris Dempsey

    Joined:
    Feb 5, 2006
    Oddometer:
    61
    Location:
    Livermore CA
    Secret agent, yea, but not why I use this device, wife wants to know I'm OK, othe riders wife's want to know they are ok, so checking in gives good "points" in that department, also as a way to send for help if needed, many/ most places traveled are out of cell range. Tracking always best done with our GPS units.
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  7. JayElDee

    JayElDee not saying what I mean

    Joined:
    May 2, 2007
    Oddometer:
    942
    Location:
    The City that Care Forgot
    Hi, FHW

    I find myself in the same situation as you. I am still using a gen 1 spot. Had it almost since the beginning of SPOT svc. I got the letter today and it has reached the price point:functionality where I am considering the switch.

    So, how do you like your In-Reach and which one did you get? How do you use it, meaning the logistics/workflow of using it? I like the ability to start and stop service as needed, but cost-wise, does that work for you? I am probably on the road about 6 weeks a year, I suppose.

    TBH, I am a Garmin hater ( for the user hostility of the UI) though since they are the only game in town, I am stuck. I ride solo, sometimes transcontinental, and am getting up in years. I only use my spot for long trips...The functioning of a tracking device is important. What I have found is even though the cost of SPOT has gone up, the usability has gone down. For example, SPOT used to have a good tracking system, showing the roads you took...now it is just a graphic coarse display. Yes, I could do that per the Garmin 665, but the SPOT was easier to use for that...in the past. I am questioning the bang for the buck of the SPOT


    some questions

    when you start and stop service, is it on a calendar month basis? IOW if I am traveling from July 25 to Aug 10, is that one month charge or two?

    Do you use the bluetooth functioning? I have a bluetooth Sena 10s, and I fear another bluetooth connection will be problematic for bluetoothing Sena, phone, 665 for directions and music, etc.

    Thanks and looking forward to your answers

    John
    #7
  8. shu

    shu ...

    Joined:
    Feb 23, 2010
    Oddometer:
    1,477
    Location:
    Colorado
    Our buddy was pretty happy that we had a functioning SPOT when he pitched off his bike, landed on his hip, and broke the ball off the top of his femur on a dirt ride out of cell phone reach. In a couple of hours he was in an ambulance heading for the nearest hospital. For all their customer service problems, SPOT does have a functioning service.

    I, too, got fed up with the yearly unannounced increase in price of the service, called them and got it knocked back down to last year's price. To me it's like insurance, you pay - sometimes a lot of money- hoping that you never have to use it.

    ................shu
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  9. dksd39

    dksd39 Been here awhile

    Joined:
    Jul 11, 2013
    Oddometer:
    204
    Location:
    Hollywood, FL
    I have had an inreach se since april 2015 and have logged over 10,700 tracking points. I chose it over spot for 2 reasons.. 1) better coverage 2) more flexibility. Price was never a factor as obviously the inreach subscription is far more expensive.
    I travel solo a TON and encounter loss of cell service regularly and simply wouldnt be without the inreach. Hell just last week i lost a rear tire NW of whitehorse. Before getting to work on the tire I messaged my girlfriend in Florida who made the calls and found a tire back and Whitehorse and let them know I was coming and if i had not been able to get back on the road she would have made Arrangements to have me towed back. Things like that are far easier when someone is back home with full use of Internet and can quickly make phone calls . That's a whole different set of problems when sitting on the side of a road trying to figure everything out and limited access through a roaming cell phone (if there is even service). The inreach literally saves me hundreds every month in international fees because now I don't even deal with my verizon international plan. Most Communications can be handled through the messaging or email on the inreach and anything outside those limitations can wait until I find Wi-Fi.
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