Triangle arguments, agreements, advice, answers, articulate announcements

Discussion in 'Southeast, The Lair of the Dragon - The Blue Ridge' started by wb57, Oct 20, 2016.

  1. wb57

    wb57 Long timer

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    I wonder if the sales guy, the "prep" guy, the office folks, etc. at Charlotte Motorsports know they could have made a little more money today, but won't because of the jizz ball over in that corner office.
  2. schnabba

    schnabba Long timer

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    Yup
  3. chainslap

    chainslap BlessedarethesicK

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    I'll second and third poor sales practices/tactics from TCM.

    But the sunny side is now you get a lifetime of emails from them even if you unsubscribe.

    Got one the other day letting me know the non existent 2012 Z1000 I don't own is ready for its reccommended service and I even got a coupon for 10% off my service.

    Fuck those dudes.
    pir8liner, STBNE, wb57 and 1 other person like this.
  4. wb57

    wb57 Long timer

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    My last email from the Sales Manager:


    What we have listed on Cycle Trader is available sir, There are over 10000 different model variations . It would be impossible for any one dealer to have every model however what you see on line we can get in a matter of days for you, not sure how that is a tactic. As for price my advertised $6799 was lowered to $6599 that is a decrease not increase . We sell over 150 units a month , Tyler personally sold over 60 of them through the internet . I am truly sorry he was not up to your expectations . We would like to make you a part of our Team and sell you not only the motorcycle of your dreams but the experience as well .


    Have a great day and remember it’s not about the destination it’s all about the ride !!!

    Rob Willey
    General Sales Manager


    And my reply to him:

    Tactic? You list a bike for sale on Cycle Trader which you don’t have in stock, but “you can get it”. There’s a link to your website in that same ad that takes me to ostensibly the same bike listed under the category New Inventory. If you don’t have it, it’s not in inventory. Listing bikes that you don’t have in order to generate inquiries is the definition of a “tactic”. I certainly wouldn’t expect you to have every single bike available from every single brand under your umbrella and more than I’d expect you to have every single part available for every single bike or every single piece of gear in every size. However, when you list a bike for sale that you don’t have, that’s disingenuous at the very least.



    As for your price, I told Tyler I have a line on the same bike from a different dealer for several hundred less, but that they’re a little further from me than you are. He knew the number.




    Quoting back his email:




    MSRP-$8399

    Discount-$6599

    Kawasaki Freight-$574

    Kawasaki build/prep-$373

    Doc Fee-$299

    Taxes-$235.35

    Tags-$76

    NC motorcycle inspection-$13.60

    Total-$8169.95




    Freight seems to be some arbitrary number that gets thrown out there. It’s wildly different on the exact same bike from dealer to dealer. Don’t ask me to believe that an east coast hub like Charlotte pays four times the freight than some podunk dealer in Laramie, WY or wherever. And do you really expect me to believe that freight is 8.7% of the price of the bike? The local Ford dealer lists freight on an F-150 at under $400.00.

    Build/Prep: last time I was talking to the owner of a dealership, prep was little more than (in most cases) installing the front wheel, maybe the bars and adding fluids. You’re paying the guy that does that $10-12.00/hour. Should I believe it takes him 31-37 hours to do this?


    Doc fee: Please. I’m aware that if you charge this to one person, you’re required to charge it to everyone by law. But what is it? (Rhetorical question) The last 5 or 6 new bikes I’ve bought took less than an hour start to finish from the time I walked in to the time I left with the bike. And not all that time was spent signing papers. So, even if you were taking this “doc fee” and applying it to the work those folks were actually doing, should I believe you’re paying them close to $600/hour?



    NC taxes are 3% on new bike sales. At $6599, that’s $197.97. At $8399, it’s $251.97. I fail to see where your number actually comes from, but it’s a fraction of what the actual problem is here.



    Tags and title are $76 for motorcycles in NC.

    I’ll take your word on the inspection cost. Dealers around here usually comp it to folks that buy bikes from them.

    I’m seeing at least $1100 or so in “fees” slapped on your imaginary price of a bike you don’t have.


    As someone that intends to buy a bike by the end of the weekend, I find all the above insulting at best.



    I have no complaints at all with Tyler. He was very professional. I’d buy a bike from him any time based on the emails we exchanged, were he not subjected to the constraints put upon him.



    I’m glad that you’re selling as many bikes as you do. You won’t miss my business much.




    Have a nice weekend.
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  5. STBNE

    STBNE el Bendito

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    And they can KYA too...
  6. wb57

    wb57 Long timer

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    In Macy's window.
  7. wb57

    wb57 Long timer

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    And so can Kevin Powell.

    These douche bags keep making TPS and Brewer look better and better. Seriously. I'd include Capital Powersports, but I've never bought a bike from them and the one salesman I'm friends with quit and went to Brewer.
  8. STBNE

    STBNE el Bendito

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    Who is Brewer? What dealer is that?
  9. Ridge

    Ridge Outlier Extraordinaire

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    What about Fox's in Roxboro? I've dealt with them for a number of years through all my KLRs, Triumphs, Stroms, etc...
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  10. wb57

    wb57 Long timer

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    Brewer Cycles in Henderson.

    www.brewercycles.com

    I've bought a good number of bikes from them over the years.
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  11. wb57

    wb57 Long timer

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    I've never done business with them. STBNE and I stopped by there one day and talked to the owner for a short while. I guess he's Fox. He seemed like a good guy.
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  12. schnabba

    schnabba Long timer

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    Don’t think Fox does triumph anymore? I’d have to check. Bought parts from them before. Liked the dealership.

    The Charlotte place back when I was had whatever they advertised there on the floor (and the ads had the pics of that). They just had more / higher fees as you said... made it not as good a deal. I even drove to Charlotte to talk with them at the time.

    After that, I switched to triumph and was only dealing with Ray price, but my salesperson moved on, so not sure about new bikes anymore - back to used ones.
  13. wb57

    wb57 Long timer

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    Hahahaha.
    The guy I was defending to his manager just replied with this:


    Have a great day! I hope you find the deal you are looking for out of state and when they hit you with fees when you show up you will understand this whole email you sent was unnecessary. Were not here to hose anybody, you are buying a play toy that you don’t need but you want it to have fun. I thought that is why we all are in this industry for is to have fun and just ride. The dealership down the road from us that you found the bike at we already dealer transferred that bike and it will be here this afternoon to be put on my showroom floor! Let me know when you want to come pick it up or if you are heading up on a 8-10 hour trip!

    Thanks for the opportunity,
    -Tyler Therrien-
    Internet Sales Manager

    It's so fucking cool how the sales monkey knows EXACTLY what I want, need and what I'm going to use it for.
  14. wb57

    wb57 Long timer

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    Should have looked for who I was dealing with before I started....
    FB profile pics.
    therrien.jpg therrien2.jpg
  15. Ridge

    Ridge Outlier Extraordinaire

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    Perhaps we should all hit him with an email saying how nice it is to see his attitude on display to potential (lost) customers..
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  16. wb57

    wb57 Long timer

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    He was actually decent until his dickhead of a manager started getting defensive.
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  17. Ridge

    Ridge Outlier Extraordinaire

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    I just sent them a scathing email saying they've lost any potential sale with this rider and all of my friends with their unprofessional and abrasive response. I didn't reference you or any of your wording, just referred to as a friend in the market for a motorcycle purchase.
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  18. wb57

    wb57 Long timer

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    Good.
    Thanks.
    I don't think it will have one iota of effect on them though. The head sales monkey insisted on telling me that they sold 150 bikes/month and turd boy was responsible for 60 of those via Internet sales. They don't give a shit. They're 100% sure they've got this whole motorcycle thing completely figured out.
  19. wb57

    wb57 Long timer

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    Lesson learned for me: if I'm shopping for a new bike, I'm going to the dealers I already know and trust. CycleTrader for new bikes is about on par with craigslist. Looking at private seller only on CycleTrader from here on out. Way too much chaff to wade through to get to the wheat.
  20. orangjello

    orangjello Adventurer

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    Have you been to Sport Durst Motorsports in Durham. It was formerly Triangle Cycles. Chris Weaver is the sales guy I always go to. Honda, KTM, and Yamaha plus things with 3 and 4 wheels. Oneal Tickle is the general manager (Father of Broc Tickle) If you don't know who Broc is you haven't been watching promotocross/supercross for the last 10 years. Solid and honest people.

    C
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