I have a Garmin GPS that has lifetime maps. It gets updated about twice a year. When I do that update I always have the option to install the map to my computer. I always have. It never works. When I start Basecamp after that it immediately tells me the newly installed map is locked. I guess I don't understand why that is. I have lifetime maps on my device. If I connect my GPS to my computer, it recognizes it and the map that is installed. So under Maps in Basecamp I have two entries for the same map. One is the GPS unit, one is the 'installed' map. It displays, but there is no detail since it is indeed locked. Basecamp always prompts me to unlock the maps online. It doesn't work. When I click 'Unlock Online' it takes me to a Garmin page https://my.garmin.com/maps/unlockMaps.htm and I get a pop-up dialog that says Garmin Communicator Plugin is NOT detected. It is installed, it shows in the list of programs under Settings (Windows 10). There is no Garmin plug-in or extension installed in any browser. Since the Garmin page doesn't see the plug-in I can't click the 'Find Devices' button. In fact, all the options are grayed out. What am I missing? Thanks!